Support
Last updated 2026-09-28
Something not working, or not clear? Write to us. We answer every message ourselves — there is no ticket robot in between.
How to reach us
Email hello@binventor.com, or use the contact form. We read messages every day, weekends included, and usually reply within a day.
What to include
- The name of the app and the version number, shown on its settings screen.
- Your device and its operating system version, for example iPhone 14 on iOS 26.
- What you did, what you expected and what happened instead.
- A screenshot or screen recording if the problem is visible.
Purchases and refunds
Purchases and subscriptions for our apps are handled by Apple and by Google, not by us. We cannot see your payment details and we cannot issue a refund directly. Ask Apple through reportaproblem.apple.com, or Google through the Google Play refund page. If the problem is our bug, tell us too — we will fix it and help you with the claim.
Your data
How we handle the data you send us is written in our privacy policy. Privacy