Woolvale support

Restore Full Village

Bought Full Village before, on this phone or another one? Open Settings and tap Restore purchases. Woolvale asks the App Store or Google Play and unlocks it again.

Use the same Apple Account or Google account you paid with. Family Sharing on iPhone and Family Library on Android share it with your family too.

The narrator is silent

Check Narrator volume in Settings and your phone's own volume. Woolvale plays even when an iPhone is switched to silent.

If a Bluetooth speaker disconnects during a game, Woolvale pauses and asks whether to carry on through the phone's speaker.

Player photos

Adding a photo is optional. If you said no when Woolvale asked for the camera or your photos, you can change it in your phone's Settings, under Woolvale.

Photos stay on your phone. Removing a player deletes the photo.

Your data

Woolvale has no account and keeps your games on your phone. Deleting the app deletes them. The details are in the Woolvale privacy policy.

Refunds

Apple and Google handle payments, so a refund is theirs to give. Ask Apple at reportaproblem.apple.com, or Google through the Google Play refund page. If a bug is the reason, tell us too.

Write to us

Email hello@binventor.com. Tell us your phone, its system version and the Woolvale version, which is at the bottom of Settings. A screenshot helps.